Return and Refund Policy

Last updated: October 26, 2026

Returns and cancellations

Return eligibility depends on where your order was delivered and the items in your order.

For hygiene and safety reasons, worn jewelry cannot be returned or exchanged. Eligible items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We reserve the right to reduce a refund if an item has been used, damaged, or handled more than necessary, where permitted by applicable law.

Orders delivered to Aruba, Austria, Belgium, Bulgaria, Caribbean Netherlands, Croatia, Curaçao, Cyprus, Czechia, Denmark, Estonia, Finland, France, French Guiana, French Polynesia, Germany, Greece, Greenland, Guadeloupe, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Netherlands, New Caledonia, Poland, Portugal, Romania, Réunion, Slovakia, Slovenia, Spain, St. Barthélemy, St. Martin, and Sweden

Unless applicable law requires a different timeframe, you may request a return within 14 days after the last item in your order is delivered by providing your order number or proof of purchase.

Return shipping is free, and we will provide a return label.

You can request cancellation or removal of items from your order until the item is shipped.

Orders delivered to all other locations

Contact us to ask about available return options and how to start a return.

How to start a return or cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Contact us before returning an item.

If your return is approved, we will provide instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

To request a cancellation, contact us before your order ships.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

If your item arrives damaged, defective, or incorrect, please include your order number and a description of the issue. Photographs may be requested to help us assess the situation.

Nothing in this policy limits your rights under applicable consumer protection laws.

Exceptions and non-returnable items

For hygiene and safety reasons, worn jewelry is not eligible for return or exchange, except where applicable law requires otherwise.

Items may also be ineligible for return if they do not meet the applicable return conditions or are identified as non-returnable on the product listing, website, or at the point of purchase, where permitted by law.

Contact us if you have questions about whether a specific item is eligible for return.

Exchanges

Contact us to ask about exchange options before returning your item.

Exchanges are subject to item availability and applicable return conditions. Worn jewelry cannot be exchanged for hygiene and safety reasons, except where applicable law requires otherwise.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After notifying us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under How to Start a Return or Cancellation. To request a cancellation, contact us.

Any applicable exceptions to the right of withdrawal will be assessed in accordance with applicable law. This policy does not remove any statutory rights you may have.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After notifying us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under How to Start a Return or Cancellation. To request a cancellation, contact us.

Any applicable exceptions to the right of withdrawal will be assessed in accordance with applicable law. This policy does not remove any statutory rights you may have.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not receive your refund within a reasonable period after approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged items, please contact us at theleporine@gmail.com or use the contact details in our Contact Information Policy.